Gaming should always be a source of entertainment — never stress, financial pressure, or harm. kirkay provides every player with the tools, information, and support needed to stay in control.
Gambling is an activity intended solely for adults. kirkay enforces a strict minimum age requirement of 18 years for all players. Age verification is carried out on every account before withdrawals are permitted, and in many cases before play begins. If you suspect that someone under 18 has accessed the kirkay platform, please contact our support team immediately at [email protected]. Accounts found to belong to minors will be closed without exception and any funds will be managed in accordance with our Terms & Conditions.
kirkay provides a comprehensive set of responsible gaming tools that put you firmly in charge of your own experience. All tools are available directly through your account settings or by contacting support.
Set a daily, weekly, or monthly cap on the amount you can deposit into your kirkay account. Once a limit is in place, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 48-hour cooling-off period to give you time to reconsider.
If you feel you need a short break from gaming, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your kirkay account will be suspended and you will not be able to log in, place bets, or make deposits.
For players who need a longer break, kirkay offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is processed immediately upon request. During this period, kirkay will not send any promotional communications to your account.
In addition to deposit caps, you can set a maximum loss threshold for any given day, week, or month. When your net losses reach the limit you have set, kirkay will automatically prevent further wagering activity until the limit period resets or you request a review.
Enable periodic on-screen reminders that display how long you have been playing and your net session result. Reality check notifications are available at intervals of 15, 30, 60, or 120 minutes. They give you a moment to pause and decide whether to continue your session.
kirkay's customer support team is available around the clock, every day of the year, including Bangladeshi public holidays. If you are worried about your gambling habits or want help activating any responsible gaming tool, reach out to us at any time — we are here to help without judgement.
Setting up responsible gaming limits on kirkay takes less than two minutes. Follow the steps below, or contact support and an agent will configure the settings on your behalf — whichever you prefer.
Visit kirkay.club and log in using your registered username and password. If you have forgotten your credentials, use the account recovery option on the login page.
Click on your account name or avatar in the top-right corner of the page to open the account menu, then select "Account Settings" from the dropdown.
Inside Account Settings, locate the "Responsible Gaming" tab. This section lists all available player protection tools, including deposit limits, loss limits, time-out, and self-exclusion.
Select the tool you want to activate, set your preferred value or duration, and confirm your choice. The system will ask you to confirm the setting before it is applied to your account.
Once confirmed, kirkay will send a notification to your registered email address and mobile number confirming that your responsible gaming setting has been successfully applied.
The table below summarises the protection tools kirkay makes available to all registered players, along with how quickly each takes effect.
| Tool | Available Periods / Values | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Daily Deposit Limit | Any amount from ৳500 upward | Immediately | Increase after 48-hour waiting period |
| Weekly Deposit Limit | Any amount from ৳2,000 upward | Immediately | Increase after 48-hour waiting period |
| Monthly Deposit Limit | Any amount from ৳5,000 upward | Immediately | Increase after 48-hour waiting period |
| Daily Loss Limit | Any amount from ৳500 upward | Immediately | Increase after 48-hour waiting period |
| Time-Out | 24 hours, 48 hours, 7 days, 30 days | Immediately | No — cannot be cancelled during active period |
| Self-Exclusion | 3 months, 6 months, 1 year, Permanent | Immediately | Minimum period must elapse; permanent is irreversible |
| Reality Check Reminder | 15, 30, 60, or 120 minutes | Next Session | Yes — can be adjusted or disabled at any time |
The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to two or more of these questions, we strongly encourage you to contact the kirkay support team or activate a self-exclusion tool.
Problem gambling is recognised internationally as a behavioural condition that can affect anyone regardless of age, background, or income level. It develops gradually and can be difficult to notice, both for the person experiencing it and those around them. At kirkay, we believe that awareness and early intervention are the most effective tools available.
Responsible gaming is not about restricting enjoyment — it is about preserving it. The vast majority of kirkay players engage with the platform safely and within their means. For those who find gambling is becoming more than entertainment, the tools and support described on this page are available at no cost and with no stigma attached.
kirkay is committed to identifying and protecting players who may be at risk, including those experiencing financial difficulty, mental health challenges, or emotional distress. Our customer support team is trained to recognise behavioural indicators of problem gambling and to respond with empathy and practical guidance.
If you are a family member or friend who is concerned about someone else's gambling on kirkay, please contact us at [email protected]. While we cannot discuss another player's account details for privacy reasons, we can advise you on the options available and the steps you can take to seek help.
kirkay strongly advises all players to gamble only with disposable income — money that is set aside for leisure after all essential living expenses, savings commitments, and financial obligations have been met. Never gamble with money needed for rent, utilities, food, education, or loan repayments. If you are experiencing financial hardship, please take a break from gaming and use our self-exclusion tool while you address your financial situation.
Setting a firm personal budget before each gaming session — and sticking to it regardless of results — is one of the simplest and most effective habits a responsible player can adopt. kirkay's deposit and loss limit tools make it easy to enforce this discipline automatically.
If you feel that gambling is becoming a problem — or if you simply want to talk to someone about setting limits on your kirkay account — our support team is ready to assist you at any hour of the day, every day of the year. All conversations are handled with complete confidentiality and without judgement. You can also email us directly and we will respond within 24 hours.
[email protected]Response time: Under 24 hours for responsible gaming enquiries. Bangladesh Standard Time (UTC+6). 18+ only.
With your limits set and safety tools in place, you can explore everything kirkay has to offer — from live cricket betting to exciting slot titles — with complete peace of mind.