kirkay Frequently Asked Questions

kirkay requires a copy of a valid government-issued photo ID — your National Identity Card (NID) is the most commonly used document. You may also submit a valid passport or driving licence. For withdrawal verification, kirkay may additionally request a recent utility bill or bank statement as proof of address, and proof of ownership of the payment method linked to your account.

The minimum age to register and play on kirkay is 18 years. kirkay enforces strict age verification on all accounts, and any account found to belong to a player under 18 will be closed immediately. We take our responsibility to prevent underage gambling seriously and ask all players to confirm their age during registration.

You can reset your kirkay password by clicking "Forgot Password" on the login page and entering your registered mobile number or email address. A reset link or one-time code will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact kirkay support at [email protected] for assistance.

No. Each player is permitted to hold only one kirkay account. Opening duplicate accounts is a violation of kirkay's Terms and Conditions and may result in the closure of all associated accounts and the forfeiture of any balances. If you have accidentally created two accounts, contact support immediately to have the duplicate closed.

To deposit via bKash on kirkay, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction in your bKash app using your bKash PIN, and the funds will appear in your kirkay balance within minutes. The minimum bKash deposit is ৳200.

bKash deposits on kirkay are processed instantly in almost all cases. Once you confirm the payment in your bKash app, the credited amount typically appears in your kirkay account balance within 1 to 5 minutes. If a deposit does not appear after 15 minutes, contact kirkay support with your bKash transaction reference number and the issue will be resolved promptly.

kirkay supports a wide range of local Bangladeshi payment options. For deposits and withdrawals, you can use bKash, Nagad, Rocket, and Upay mobile wallets, as well as bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. International card payments via Visa and Mastercard are also accepted for deposits.

The minimum withdrawal amount on kirkay is ৳500 for mobile wallet methods such as bKash, Nagad, and Rocket. For bank transfer withdrawals, the minimum is ৳1,000. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may require additional identity checks before they are processed.

kirkay processes withdrawal requests within 1 to 24 hours for mobile wallet methods (bKash, Nagad, Rocket). Bank transfer withdrawals typically take 1 to 3 business days depending on your bank. All withdrawals require your account to be fully verified before processing. Withdrawal requests made during off-peak hours (midnight to 6 AM Bangladesh Standard Time) may take slightly longer.

kirkay does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (for example, bKash or your bank) may apply their own standard transaction charges, which are beyond kirkay's control. We recommend checking with your payment provider for their current fee schedule before initiating a transaction.

To bet on cricket on kirkay, navigate to the Cricket section from the main menu. You will find a list of available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, review the available markets (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is also available during active matches.

kirkay offers a broad library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection covers classic 3-reel slots, modern 5-reel video slots, progressive jackpot titles, and Megaways mechanics. You can filter by provider, theme, or RTP level to find games that suit your preferences. All slots are also available to play on mobile.

Yes, kirkay is fully optimised for mobile browsers. The platform works smoothly on Android and iOS devices without requiring a separate app download. Simply open kirkay.club in your mobile browser (Chrome, Safari, or any standard browser), log in to your account, and you have access to the full game library — slots, live casino, cricket betting, and specialty games like Zuma Dragon and King of Fishing.

All games on kirkay use certified Random Number Generator (RNG) technology supplied by reputable third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming. These providers are independently tested and certified for fairness by recognised gaming laboratories. The outcome of every game on kirkay is genuinely random and cannot be influenced by the platform or the player.

kirkay offers a welcome bonus to all newly registered players on their first qualifying deposit. The bonus is credited automatically once your deposit is confirmed — you do not need to enter a promo code. The exact bonus percentage and maximum cap are displayed on the kirkay promotions page. All welcome bonuses are subject to wagering requirements that must be met before the bonus balance can be withdrawn.

A wagering requirement means you need to bet the bonus amount a specified number of times before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before the bonus converts to withdrawable cash. kirkay states the exact wagering multiplier for each promotion on the relevant bonus terms page.

Yes, kirkay rewards regular players through a tiered loyalty programme. As you accumulate play points through real-money wagers, you progress through loyalty levels that unlock higher bonus percentages, faster withdrawal processing, dedicated account management, and exclusive seasonal promotions. Players in Bangladesh who bet regularly on cricket during BPL and IPL season are among those who benefit most from the loyalty structure.

Yes, bonus funds on kirkay carry an expiry date that is stated clearly in the terms of each individual promotion. Typically, welcome and deposit bonuses must have their wagering requirements completed within 30 days of the bonus being credited. If the wagering requirement is not met within that window, the bonus balance and any associated winnings are forfeited automatically. Always read the full terms before accepting a bonus.

Yes. kirkay runs regular seasonal promotions aligned with key events on the Bangladeshi calendar, including enhanced cricket betting odds during BPL and IPL tournaments, special deposit offers around Eid and Pohela Boishakh (Bengali New Year), and prize pool tournaments for popular slots during major holidays. Check the kirkay promotions page regularly to make sure you do not miss a limited-time offer.

kirkay is a secure platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on hardened servers with strict access controls. kirkay does not share or sell player data to third parties for marketing purposes. For peace of mind, always access kirkay only through the official domain kirkay.club.

kirkay protects player data using industry-standard security measures including 256-bit TLS encryption, password hashing, two-factor authentication options, and automated fraud detection systems. Full payment credentials (such as card numbers) are never stored directly by kirkay — they are handled exclusively by PCI-DSS-compliant payment processors. For full details on how your data is handled, see the kirkay Privacy Policy.

You can activate self-exclusion on kirkay by going to Account Settings, selecting the Responsible Gaming tab, and choosing a self-exclusion period of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion takes effect immediately upon confirmation. During the exclusion period, you will not be able to log in or deposit, and kirkay will not send you any promotional communications.

Yes. kirkay allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming section. Limits take effect immediately once confirmed. If you later wish to reduce your limit, the change is instant. Increasing an existing limit requires a mandatory 48-hour cooling-off period before it becomes active, giving you time to reconsider.

If you believe your gambling is becoming problematic, the first step is to contact kirkay support at [email protected] to activate a self-exclusion or time-out immediately — our team is available 24/7 and every conversation is confidential. You can also review the full range of responsible gaming tools on the kirkay Responsible Gaming page, which includes self-assessment questions, deposit limits, loss limits, and reality-check reminders.

kirkay customer support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays. You can reach the team by emailing [email protected]. The support team handles all enquiries including account issues, payment queries, responsible gaming requests, bonus disputes, and technical problems. For responsible gaming and self-exclusion requests, responses are prioritised and handled within 1 hour.